Shipping + Returns

SHIPPING

Orders are shipped within 1-2 business days, barring extreme circumstances (holiday or disaster). You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered. all orders in the USA are shipped via FedEx ground, with a $12 flat rate.

cal & kay is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply but supporting evidence must be provided. please contact info@calandkay.co and we will assist you with this matter. 

unfortunately, we are unable to redirect orders to a different address once they have been shipped. we are currently unable to ship to PO boxes and apo addresses.

Returns

CAL & KAY will accept returns for orders for refund in their original condition within 14 days of receipt of your order. Returned products must also include the original box and dust bag. Products with any sign of wear will not be accepted for a return.

If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

Original shipping costs are non-refundable, and CAL & KAY reserves the right to refuse any return on merchandise that does not meet the above requirements. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the US.